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This answer was rated:

Forgot my password so now I can't send or receive email.

Forgot my password *****...

Forgot my password ***** now I can't send or receive email

Technician's Assistant: When did you last reset your username and password?

Long time ago - close to 2 years ago

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I've been using Charter Spectrum. I want to use Microsoft Outlook 2016

Technician's Assistant: What troubleshooting have you tried?

Just starting

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not really

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Answered in 2 minutes by:
9/22/2017
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,124
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Ask Your Own Email Question

Sorry to hear you're having trouble with your email.

Which email service do you use? (Hotmail, Yahoo, AOL, Gmail, Other)

Regards,
Martin

Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,124
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified
Martin and 87 other Email Specialists are ready to help you
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Customer reply replied 10 months ago
Charter spectrum

Thank you. From your computer click the following link:

https://xxzz.screenconnect.com/?Session=b9e318e9-57c8-469c-adcb-e0c79dd1bd67

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

Ask Your Own Email Question

Connected!

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Customer reply replied 10 months ago
I’m up
Ask Your Own Email Question

If you have any problems or would like any additional assistance, please do not hesitate to let me know.

And if you need anymore assistance in future, you can request me directly using this link:

http://expertmartin.com

Thank you

Ask Your Own Email Question
Customer reply replied 10 months ago
Try it later
Thanks

Thank you

Ask Your Own Email Question
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Martin
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,124
3,124 Satisfied Customers
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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