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Incredimail does not work---I removed it and tried to

Customer Question
Incredimail does not work---I...

Incredimail does not work---I removed it and tried to reinstall

Technician's Assistant: How much experience do you have with this particular machine?

None---it belongs to my wife

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web

Technician's Assistant: What troubleshooting have you tried?

I tried to correct the err by reinstalling

Submitted: 12 months ago.Category: Email
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Answered in 5 minutes by:
9/22/2017
Email technician: Jason Jones, Computer Technician replied 12 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,779
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Category: Email
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