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I have lost my password and in attempting to reset after 3…

Customer Question
I have lost my...

I have lost my password ***** in attempting to reset after 3 failures it wont work on line

Technician's Assistant: When did you last reset your username and password?

Yesterday and tried once again today

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Nothing

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My computer is old and slow

Submitted: 12 months ago.Category: Email
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Answered in 1 minute by:
9/22/2017
Email technician: Martin, Network Engineer replied 12 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,197
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Martin, Network Engineer replied 12 months ago

Sorry to hear you're having trouble with your email.

What kind of email account do you have? (Hotmail, Yahoo, AOL, Gmail, Other)

Regards,
Martin

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Customer reply replied 12 months ago
AOL
Email technician: Martin, Network Engineer replied 12 months ago

Thank you.

May I connect with you remotely to troubleshoot the issue directly?

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Email technician: Martin, Network Engineer replied 12 months ago

Hello, do you still need help with this?

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Category: Email
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