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I seem to have lost an account. The email address is. I

I seem to have...

I seem to have lost an account. The email address is***@******.***

Technician's Assistant: Have you contacted anyone about your account?

I would like to talk to someone by phone.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser.

Technician's Assistant: What troubleshooting have you tried?

The problem is we have forgotten the password ***** the account.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

When I tried to add the account it wanted me to login with the account's password ***** we have forgotten. We have another account***@******.*** which works fine.

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Answered in 3 minutes by:
9/22/2017
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,010
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Ask Your Own Email Question

Sorry to hear you're having trouble with your email.

May I connect with you remotely so we can chat in real time and so I can view your screen and help you directly?

Regards,
Martin

Ask Your Own Email Question

Thank you. Please click on Securely Connect, then From your computer click the following link:

https://xxzz.screenconnect.com/?Session=9700b1dd-1254-4d04-86f5-29db7555d1cc

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,010
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified
Martin and 87 other Email Specialists are ready to help you
Ask your own question now

Connected

Ask Your Own Email Question

If you have any problems or would like any additional assistance, please do not hesitate to let me know.

And if you need anymore assistance in future, you can request me directly using this link:

http://expertmartin.com

Thank you

Ask Your Own Email Question
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Martin
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,010
3,010 Satisfied Customers
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming

Martin is online now

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