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I am trying to fix my mom's e-mail. I am getting a message…

Customer Question
I am trying to...

I am trying to fix my mom's e-mail***@******.***

Technician's Assistant: Just to clarify, what email service provider are you using?

I am getting a message that there is no such e-mail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my mom's ipad I am currently on my work PC

Technician's Assistant: What troubleshooting have you tried?

Not sure where to start

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/22/2017
Email technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,292
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 11 months ago

I can see that the email address is active.

What is the error message that you see?

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Customer reply replied 11 months ago
When I do forgot password ***** requires entry of a cell phone # that my mom does not have
Email technician: Josh, Computer Enthusiast replied 11 months ago

If that is the only recovery option then there isn't a way around that feature but let's check...

What is the last password ***** she remembers working?

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Customer reply replied 11 months ago
Disregard my request & do not bill my credit card!!! I do not want to pay for this service!!
Email technician: Josh, Computer Enthusiast replied 11 months ago

Sure; no problem.

You can call our customer service at 1-***-***-****

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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