Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email
This answer was rated:

I tried calling and call failed. But I cannot send e-mails

Hello I tried calling and...
Hello I tried calling and call failed. But I cannot send e-mails from my e-mail account-I can send all day and they will not go their respective recipients-is there a reason for that?
JA: Just to clarify, what email service provider are you using for this account?
Customer: Microsoft e-mail account***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through my e-mail account with Microsoft; my son set this up years ago and never had a problem with it; is there a reason I have a problem now?
JA: What troubleshooting have you tried?
Customer: I haven't tried because I do not know what to do.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Yes, I received a call from someone W/e-mail tribute team that said my e-mail address had "e-mail abuse" and I had to change my e-mail - my son set my e-mail up on my laptop and it is in the sign on line when I sign in and then I input my password ***** access systems. Who are these people and have you ever heard of them before? They want to disable my e-mail account?
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
9/22/2017
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,475
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

Ask Your Own Email Question

To clarify you are facing issue with your email and not with your phone am i correct?

Are you able to sign in to your outlook email account successfully also are you using a windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Email Question

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Email Question
Customer reply replied 1 month ago
I have no issue with my phone as I have ATT. I am having trouble sending e-mails out of my inbox and then the issue with the E-mail tribute team they state they are going to cancel my e-mail address and I have set up a new one. My e-mail address is set up to my sign in for my laptop. Can you assist me?
Customer reply replied 1 month ago
I thought I signed up for a free session-right now my funds are tight as I have to minor surgery done this week and have to pay my bills first. Can you assist me?
Customer reply replied 1 month ago
I have accessed my e-mail just fine and I have a Toshiba laptop

This is not a free session you already deposited 50$ for this question so no need to pay anything more.

Yes i can assist you but i need some more information.Shall we continue.

Ask Your Own Email Question
Customer reply replied 1 month ago
Does it cost more for you to access my system?

There is a charge for remote support but you mentioned you are tight so i can provide remote support without additional cost for this time.If you want remote support just let me know by replying.Do not click on secure remote assistance option.

Ask Your Own Email Question
Customer reply replied 1 month ago
Thank you

Shall i give you the link to do remote support also Which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Ask Your Own Email Question
Customer reply replied 1 month ago
I think it is windows 7; I can't remember what my son set up for me I did not upgrade to the other windows feature because I heard too many negatives about the updated versions.

OK to do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=ac7ae06d-321b-4f11-b0f3-b2aa840f03b3 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Ask Your Own Email Question
Customer reply replied 1 month ago
launching application now

OK when it asks whether you want to make change using this application click on yes/continue.

Ask Your Own Email Question
Customer reply replied 1 month ago
I have a window that states Cannot start application-what is that?

That is strange will try another remote support tool.

Ask Your Own Email Question

Here is another tool to do remote support it’s called Team Viewer, to download it click on this link https://download.teamviewer.com/download/TeamViewerQS.exe download, open it and then let me know the id and password it shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password.

Ask Your Own Email Question
Customer reply replied 1 month ago
ok-I just got another Elsinore window and is is asking me if I want to run that? Yes??

Yes please

Ask Your Own Email Question
Customer reply replied 1 month ago
running it now

OK if it shows the same error message then download the other remote support tool called team viewer using the above link i gave.

Ask Your Own Email Question

The problem had been solved. Please rate me using the rating options (stars) on the top of this page, select the rating and click on submit.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,475
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified
John and 87 other Email Specialists are ready to help you
Ask your own question now
Ask John Your Own Question
John
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,475
5,475 Satisfied Customers
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,973 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can't use an old email address and it won't come up the
I can't use an old email address and it won't come up the address is***@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Yahoo - I have a bonafide email list of friends who like to
Hi Yahoo - I have a bonafide email list of friends who like to receive our updates that I send to every few weeks in groups of 100 or less - (about 1100 total) -- but with my latest release I keep get… read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
Sorry I lost you in the other chat window. The state i'm in
The state i'm in is MA. DESE is requesting emails from the head of school and we need to remove priviledged emails first I work as a tech support and wondering how best to go about this? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I cant log on on an other laptop. Many times and i have to
yes many times and i have to wait for a number of hours before i try again … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
409 satisfied customers
Accidentally deleted yahoo email. How do I restore it. Just
accidentally deleted yahoo email. How do I restore it … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I need to change my password to get into my email. It has
I need to change my password ***** get into my email. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I cannot compose or reply. Centurylink.com. It just started
It just started yesterday. I've shut the computer down. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
Cannot acess my email. message on screen says website
cannot acess my email. message on screen says website blocked … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I had to change my email password with my provider. I tried
I had to change my email password ***** my provider. I tried to add the new password ***** Thunderbird but ended up simply deleting the old one. Now I can't find a place to put the new password! … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
409 satisfied customers
Since I upgraded to Aol Gold I have a problem connecting a
Since I upgraded to Aol Gold I have a problem connecting a 3rd party divice to download emails. Can you tell me what the correct address is to the aol server now. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
When I send out an email I will not go out, I get a message
When I send out an email I will not go out, I get a message saying "message blocked due to spam content" … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,299 satisfied customers
My outlook quit receiving mail as of Nov. 8th. My email is
My outlook quit receiving mail as of Nov. 8th. My email is gmail. I get the gmail in my Google account but it does not come through to Outlook. I have checked all the gmail settings and then tried to … read more
Moses C
Moses C
Bsc
204 satisfied customers
I can receive email but can't send. I get this message. The
I can receive email but can't send. I get this message … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,299 satisfied customers
I can send out, but since about 3:30 this afternoon, it does
I can send out, but since about 3:30 this afternoon, it does not come in … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Wgindows live mail is on the way out and I don't know what
Wgindows live mail is on the way out and I don't know what to do. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
I did not receive my emails today in a timely matter. as a
i did not receive my emails today in a timely matter. as a matter of fact one was sent oto me at 9.30am did not get it till 5pm … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
Emails used to end up in the main in inbox or sent files.
Emails used to end up in the main in inbox or sent files. But now have trouble locating. Also emails disappear as though their limits are reduced. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
My access to my e-mail is denied. Yahoo. WB. Restarted
My access to my e-mail is denied JA: Just to clarify, what email service provider are you using? Customer: Yahoo JA: How do you access your email most often? On a phone or tablet, or through a web bro… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x