How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 38371
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

We have a number of email accounts associated with a domain

This answer was rated:

We have a number of email accounts associated with a domain name cracamposol.com We can send emails out but we cannot get emails in as they are flagged as invalid address
JA: Just to clarify, what email service provider are you using for this account?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through web browser and/or other providers of email services
JA: What troubleshooting have you tried?
Customer: Tried to find some way to actually identify the problem by going into www.google.com/a and accessing our***@******.***
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not yet

Hi there and welcome

Do you mean when people send emails to your domain they are returned with the invalid address error to the sender?

Please let me know

thank you

Richard and other Email Specialists are ready to help you
Customer: replied 26 days ago.
Already responded yes

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 26 days ago.
Id###-##-#### Password *****