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I have changed my email from ihug to outlook and want to be…

I have changed my...

I have changed my email from ihug to outlook and want to be able to access outlook from my Windows Live Mail programme. However even after help from my son-in-law (I am technically inept) I don't seem to have the settings correct - I have sent an email using outlook but it has not gone and I have an error message - can you help?

Technician's Assistant: How long has this been an issue?

I have just made the change today

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my computer

Technician's Assistant: What troubleshooting have you tried?

None - I don't know how to

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Please could I have the correct server properties so that I can put that into my Windows Live Mail settings and get it all to work?

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Answered in 5 minutes by:
9/22/2017
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Whats' the error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 10 months ago
Subject: ‘re test’
server error: 530
Server response: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM
(ME1PRO1CA0082.ausprd01.prod.outlook.com)
Server: ‘smtp-mail.outlook.com’
Windows Live Mail Error ID: 0x800CCC78
Protocol: SMTP
Port: 25
Secure (SSL): Yes

Thank you. Are you currently able to receive new email messages fine?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 10 months ago
I simply need the microsoft details about the server settings. I do not want to spend more money - I thought this was a site which was available for me to ask questions about a product I have just signed up to - can you help or not!!!!!!!!!!!!!!!!

I'm sorry. Microsoft does not support Windows Live Mail any more. Please let me know if you'd like me to fix your Windows Live Mail / Outlook email account issue for you; we guarantee our service.

Please reply at the box below. Thank you.

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Viet - Email Tech and 87 other Email Specialists are ready to help you
Ask your own question now

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/y9gp2w4n
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/y9gp2w4n
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Email Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

Ask Your Own Email Question
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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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