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I can't get into my e-mail. My computer was down today until…

Customer Question
I can't get into...

I can't get into my e-mail. My computer was down today until now and I got on to some of my other things but not my e-mail.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

I don't know. It said ' the Ethernet was not connected or out, so I had to wait till my grandson came and hook it back again.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO, it is just I have to pay bill and the first one I tried I had a hard time trying to get on.

Submitted: 11 months ago.Category: Email
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Answered in 3 minutes by:
9/22/2017
Email technician: UranMail, Network Administrator replied 11 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
Sure, you can restore access to your email account easily if you have set your recovery phone and email address (prior to the login issue) and that information is still valid.

Remember, it is not always possible to recover an account, especially if recovery information is outdated or or not set prior to the issue
Have you tried yet going via account recovery procedure? Or would you like me to remote into your computer and work on it with you?

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