Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to log into my Hotmail. I think I recorded my…

Customer Question
I'm trying to log...

I'm trying to log into my Hotmail. I think I recorded my password ***** and I'm having difficulty resetting the password ***** the automatic mode.

Technician's Assistant: How long have you had this issue with your Hotmail account?

I think I set up the account specifically for this computer, so it should have been sometime in late june or early july

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser. however I don't ever use hptmail for communication. I just use it for Microsoft stuff like the store,

Technician's Assistant: What troubleshooting have you tried?

I tried to recover the password ***** usual way but the problem is that i actually use Hotmail so rarely that i cant remember the answer to any of the questions, also, i purposely didn't sync my real life e-mail account with Microsoft for pwesonal security reasons.

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
9/21/2017
Email technician: UranMail, Network Administrator replied 10 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
Sure, you can restore access to your email account easily if you have set your recovery phone and email address (prior to the login issue) and that information is still valid.

Remember, it is not always possible to recover an account, especially if recovery information is outdated or or not set prior to the issue
Have you tried yet going via account recovery procedure? Or would you like me to remote into your computer and work on it with you?

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 10 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Bbao; I have been travelling with intermittent access to
bbao; I have been travelling with intermittent access to internet. I have not received an email on my windstream account through mu Outlook 365 since July 19, 2018. I can create and send but not recei… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm not receiving many of my emails on my bellsouth or yahoo
I'm not receiving many of my emails on my bellsouth or yahoo accounts … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Nothing. Can't retreive Google pw and being asked for it
Nothing. Can't retreive Google pw and being asked for it though. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I cannot log into a old gmail account My phone number that
I cannot log into a old gmail account My phone number that was the recover number I do not have that phone anymore and the recovery account I am also having troubles getting into … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm having the same problem. Hotmail is not delivering my
I'm having the same problem. Hotmail is not delivering my newsletter to hotmail subscribers since about mid-June. Not in spam and no bounce.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
After having my hotmail account compromised back in July I
After having my hotmail account compromised back in July I cannot get back into my account after so many attempts with on line support and so many changes to my password ***** don't know what's going … read more
CompDoc
CompDoc
18 satisfied customers
pls help me my hotmail account says cant sync messages and
pls help me my hotmail account says cant sync messages and then it ask me for a password ***** i do not have and a different email comes up i have tried everything hotmails 1 800 number is ***** a bun… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I would like to retrive my trash box emails from the 23 july
I would like to retrive my trash box emails from the 23 july 2013 to date. I am using the Mail app for iPad… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi, i have accidentally closed my hotmail account, how can
Hi, i have accidentally closed my hotmail account, how can i restore my hotmail account back?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Please help me. I bought a new PC two weeks ago. Four days
Please help me. I bought a new PC two weeks ago. Four days ago I went to check my Hotmail account and it opened in Outlook. I had no choice to do anything but open it in Outlook. I had no options to m… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
All my emails from my hotmail account were deleted when I logged
All my emails from my hotmail account were deleted when I logged in. this includes emails in my inbox, sent messages, folders, etc. I understand that microsoft does this due to inactivity. is there an… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I already have 2 Hotmail address, but want to create a couple
I already have 2 Hotmail address, but want to create a couple more. 1] I followed your instructions to log out, then go to hotmail.com & click on Sign Up. This took me to a page headed Microsoft accou… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Someone has hacked into my account, after changing my password
Someone has hacked into my account, after changing my password, when I got into my account, a message came up stating welcome back it's been a a while like 9 months since you used your account, and al… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can,t get in my email the code they won,t is not for my
I can,t get in my email the code they won,t is not for my email account mine is***@******.*** I've put a iPod insink with my laptop and I'm useing it from the Diavik diamond mine in the NWT… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
MY email account has been hacked and I cant get in to change
MY email account has been hacked and I cant get in to change pass word. Is there a phone number I can call to get some help… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
my acct was hacked and after talking with support from India
my acct was hacked and after talking with support from India they told me I needed to pay 99.00 and have a bank acct ready to be billed is this for real?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have 2 accounts on hotmail and ive forgotten the password
I have 2 accounts on hotmail and i've forgotten the password XXXXX 1 of them. Can the 1 i've forgotten be recovered or emailed to the account i can access?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
i cannot get in to my e mail account as there is a letter
i cannot get in to my e mail account as there is a letter stating some stuff about some one miss using my e mail and i should give them my cell phone number so they can give me a code i cant get past … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x