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Google disabled my account because they say there was a

Customer Question
Google disabled my account...

Google disabled my account because they say there was a polivy violation??? i am cluless about this but in the meantime I can not access my original account. I set up a new account but that does not help me access my original account. Can you help me?

Technician's Assistant: Have you contacted anyone about your account?

Yes, to no avail.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I have a chromebook 14 lap top & use an email address & password

Technician's Assistant: What troubleshooting have you tried?

I have tried to follow the recovery online & google does not recognize my address or password ***** I have used forever

Submitted: 10 months ago.Category: Email
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Answered in 4 minutes by:
9/21/2017
Email technician: Shefin, Internet and Email Specialist replied 10 months ago
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,777
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please go to the link below, follow the instructions, try to restore and if that does not work, try filling out the form. Google will email you back with the options.

https://support.google.com/accounts/answer/40695?hl=en

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Shefin
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,777
6,777 Satisfied Customers
Experience: Working as Tech support specialist with a world famous computer manufacturer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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