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Can't remember password, and google doesn't recognize my e…

Customer Question
Can't remember password, and...

Can't remember password, and google doesn't recognize my e mail address! Nor my dog's name. Frustrating. Cannot sign in. At all.

Technician's Assistant: When did you last reset your username and password?

Don't remember ever doing so,b ut pehaps about two years ago when I had tto take the coputer in for a cleanuup.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser on desktop computer (very low tech)!

Technician's Assistant: What troubleshooting have you tried?

I tried to get a 6 digit umber sent to my husbands e mail address, but google still doesn't recognize my address

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to make sure I get connected to the correct address.***@******.***

Submitted: 12 months ago.Category: Email
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Answered in 1 minute by:
9/21/2017
Email technician: Martin, Network Engineer replied 12 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,199
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Martin, Network Engineer replied 12 months ago

Sorry to hear you're having trouble with your Google email.

Is your account usually logged in automatically?

Regards,
Martin

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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