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I'm being blocked from getting into my email by a pop-up…

Customer Question
I'm being blocked from...

I'm being blocked from getting into my email by a pop-up (?offerid=webmail-landing-CompuServe (357 bytes) from mail.aol.com) wanting to know if I want to save or open it. Is this from you or is it some type of virus?

Technician's Assistant: Just to clarify, what email service provider are you using?

Compuserve

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser

Technician's Assistant: What troubleshooting have you tried?

None.

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/21/2017
Email technician: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,147
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Martin, Network Engineer replied 11 months ago

Sorry to hear you're having trouble with your email.

Which web browser are you using to access your email? (Internet Explorer, Chrome, Firefox, Other)

Regards,
Martin

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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