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Logging onto my computer I received a message that my

Customer Question
Hi! Logging onto my...

Hi! Logging onto my computer I received a message that my password ***** incorrect for my Microsoft account. Never had a problem before this and I did not change my password. Message also said to go to account.live.com/password/reset

Technician's Assistant: Have you contacted anyone about your account?

Your first one.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Lap top

Technician's Assistant: What troubleshooting have you tried?

Nothing. Not very technical.

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
9/21/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,545
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me the version of windows you are using?

And above the password ***** do you see an email address? If so, what is the email address?

Please let me know

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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