Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Logging onto my computer I received a message that my

Customer Question
Hi! Logging onto my...

Hi! Logging onto my computer I received a message that my password ***** incorrect for my Microsoft account. Never had a problem before this and I did not change my password. Message also said to go to account.live.com/password/reset

Technician's Assistant: Have you contacted anyone about your account?

Your first one.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Lap top

Technician's Assistant: What troubleshooting have you tried?

Nothing. Not very technical.

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
9/21/2017
Email technician: Richard, Email Systems Specialist replied 10 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me the version of windows you are using?

And above the password ***** do you see an email address? If so, what is the email address?

Please let me know

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Ive forgotten my password to get into my computer, can you
Ive forgotten my password ***** get into my computer, can you assist me … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I cannot log in to my account. I am putting in the correct
I cannot log in to my account. I am putting in the correct information. Have changed my password. I've done the account recovery many times. It says it is successful. But I still cannot log in. This i… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I set my new lap top up with my msn mail address. cant
I set my new lap top up with my msn mail address. cant remember password ***** cant get into my new laptop. … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Have a new phone, have forgotten password to my Hotmail
Have a new phone , have forgotten password ***** my Hotmail account … read more
Moses C
Moses C
Bsc
810 satisfied customers
I purchased a new iphone on 1/10/18. I thought our email
I purchased a new iphone on 1/10/18. I thought our email address was changed when we moved back to California. My husband takes care of the AT&T account. I mistakenly put in the incorrect email addres… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my outlook password and the process it has online
I forgot my outlook password ***** the process it has online to reset is not working … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I deleted the email account I was using on mylap top. I
I deleted the email account I was using on mylap top. I added an account, but having troube sycing. The account I add, I'm on locked out and up add to receive a code to reset password. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Cannot log into my hotmail account on my I pad as it is
cannot log into my hotmail account on my I pad as it is saying I have wrong password, and the system has an old gmail account which I no longer use, so I cannot get a reset for my hotmail address. … read more
Cris
Cris
62 satisfied customers
I have had a hotmail account for quite a few years and all
I have had a hotmail account for quite a few years and all of a sudden it won't allow me to access my mail … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I am on my friends computer, I can not get into mine called
I am on my friends computer, I can not get into mine called gateway and Comcast they could not help me. when I put in my password ***** tells me I can't log on to try my password ***** I did even ente… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I installed Windows 10 yesterday and I can't open my
I installed Windows 10 yesterday and I can't open my computer this morning. I keep getting "Incorrect Password" message. I am NOT using that computer now. Please help. The computer w/windows 10 is use… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am unable to sign in on my laptop. It won't accept my gmail
I am unable to sign in on my laptop. It won't accept my gmail password. I followed the instructions to chane my password. But my laptop still states it isn't the correct password. I changed the passwo… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I was auto upgraded to outlook from Hotmail, with the same
I was auto upgraded to outlook from Hotmail, with the same address and password XXXXX for .outlook. A week or so later MS said I had to get a Microsoft login and password-it then asked for a new outlo… read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
Good morning, how do I change the incorrect e-mail address
Good morning, how do I change the incorrect e-mail address on my wife's Windows Microsoft live account? The problem is because it cannot be verified I cannot gain access to the account to change the d… read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
Hotmail is rejecting my password (I have always used the same
Hotmail is rejecting my password (I have always used the same password XXXXX the past 5 years at least!) how can I get my hotmail account back… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have a message from microsoft asking me to reapply for my
I have a message from microsoft asking me to reapply for my access due to someone trying to use my address. When I follow the instructions and fill in the details it is asking for varoius details ie g… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have had a hotmail account for a couple of years. My email
I have had a hotmail account for a couple of years. My email address [email protected] When I logged into my hotmail account, I had no emails and then I received a welcome to hotmail email. Did someone… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
My windows live hotmail account was suddenly deleted. I forgot
My windows live hotmail account was suddenly deleted. I forgot my password. I typed in my ID and tried to reset password. I was given an email link and don't know what to do with it.… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x