Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I cannot log in.On my screen it says my account has been…

I cannot log in.On...

I cannot log in.On my screen it says my account has been compromised and to change my password. When I click the change password ***** it says, "Sorry. We can't help you now. Try again later."

Technician's Assistant: Have you contacted anyone about your account?

Other than AOL, No

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Generally on my laptop browser. Often on my cell phone:(###) ###-####

Technician's Assistant: What troubleshooting have you tried?

I have tried to change my password ***** no avail. In case you haven't noticed, I am very ignorant in technology.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you.

Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
9/21/2017
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,124
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your computer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,124
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified
Martin and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 10 months ago
I am receiving no email at my present address:***@******.***. I haven't since I received notice last evening.

From your computer click the following link:

https://xxzz.screenconnect.com/?Session=761cc51c-c281-4771-ab2f-186ea14515b4

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

Ask Your Own Email Question

Connected!

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Martin Your Own Question
Martin
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,124
3,124 Satisfied Customers
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming

Martin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Oh my friends are saying they're getting messages for me
Oh my friends are saying they're getting messages for me inviting them to a singles website how do I get rid of this I've change my password ***** times I noticed under settings or someone logged into… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I travel for business and like to get my email wherever i
Hi, I travel for business and like to get my email wherever i am, whether at my final destination, or at an airport en-route. I frequently get a message that says someone has my password ***** my emai… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password and don't have a default email address.
I forgot my password ***** don't have a default email address … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Damned if I knowis going on in my email on this llaptop
damned if I knowis going on in my email on this llaptop computer. My yahoo email appears to be running smoothly on my cell ph but not here. How do I determine if my yahoo is inactive here? … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
How can I add e mail to my cell phone...I had email on the
how can I add e mail to my cell phone...I had email on the cell phone but when I changed my password ***** aol I lost my mail on my cell phone … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
How do I change my Outlook password for my HP home computer
How do I change my Outlook password ***** my HP home computer (as it is linked to my Dell university office computer)? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't access it. I forgot my password and no longer have
I can't access it. I forgot my password ***** no longer have the cell phone that used to be associated with the account. I don't have an alternative email but could have some sort of verification sent… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't get my mail because I've forgotten my password- I
I can't get my mail because I've forgotten my password- I have just changed to a new computer. the help stuff offers to send me a code by email (but I cant get email) or by text to a cell number I hav… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I cannot login to my email site for days now. says threat of
I cannot login to my email site for days now. says threat of being insecure … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I don't know. I tried to look at my Email this am and it
I don't know. I tried to look at my Email this am and it says I gave the wrong password ***** I logged in. I haven't had to log in to my email for a long long time. now I can't it won't accept any cha… read more
Nathan Kirst
Nathan Kirst
H.S Diploma
15 satisfied customers
I can't get into my gmail account. My account is. The most
I can't get into my gmail account. My account is***@******.***. The most recent password ***** I've used is GeoPris58. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
I cannot log on. Have changed password several times in last
I cannot log on. Have changed password ***** times in last few days and still cannot log on for receiving or sending e-mail. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
Facebook log in problems. Have reset password twice - still
Facebook log in problems. Have reset password ***** - still can't login - get this message - Please try again later You are trying too often. Please try again later. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I think my gmail acct. has been hacked. The sign-in info has
I think my gmail acct. has been hacked. The sign-in info has been changed. My account is***@******.*** Now it has been changed to heilbrun,*****@******.*** … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Trying to change my email passwords (incoming and outgoing)
Hi! Trying to change my email passwords (incoming and outgoing) and now get error messages for both! … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I'm looking for the 'new' place to log in to see my last two
Good evening! I'm looking for the 'new' place to log in to see my last two months phone balances. I need to pay them. I was on auto-pay, receive no printed bill so I don't see where to log in. #(###) … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I need to update my account with my new cell number so that
I need to update my account with my new cell number so that aol will recognize my account so I can change my password.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
received many not deliverable notices. aolemail access blocked.
received many not deliverable notices. aolemail access blocked. email compromised. need to establish new password. This happened before on another server. ended up with 1000's of non deliverable email… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x