Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I had my computer upgraded & now i can not open my outlook e…

I had my computer...

I had my computer upgraded & now i can not open my outlook e mail

Technician's Assistant: How long has this been an issue?

4-5 days i can get my e mail on the telus server but not in outlook & i lost all my contacts

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone & laptop

Technician's Assistant: What troubleshooting have you tried?

I have tried to log in but can not

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just would like to get my outlook account back

Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
9/21/2017
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Viet - Email Tech and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 10 months ago
Windows 10 no error just say user name & password ***** never happened until i had it undated

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/yc6so6ap
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

Viet - Email Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have lost my password for the server pop.gmail.com and a
I have lost my password ***** the server pop.gmail.com and a pop up keeps asking me for it. I now can't use my Outlook e-mail because of it. How can I find the password ***** the pop.gmail.com or impl… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My e-mails stopped coming about 4 days ago at this e-mail
My e-mails stopped coming about 4 days ago at this e-mail address for no reason,***@******.***, since you are the host for this e-mail I need you to help me reinstall it on my I-Phone if possible! … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I have lost my mail account on both my iPhone and iPad. My
I have lost my mail account on both my iPhone and iPad. My login is***@******.***. Can you help … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I am having trouble with my e-mal accounts...both and.
I am having trouble with my e-mal accounts...both***@******.*** and***@******.***. Cannot send e-mails from either one. Spent over an hour with telus on the phone last night and seems they couldn't do… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have not been able to login to my live email account for
I have not been able to login to my live email account for over a week. I am able to do so on my computer at work and accessing my email through the web, but I am not able to do so on my Mac. I use Mi… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I am trying to get outlook on my Mac. I recently switched
I am trying to get outlook on my Mac. I recently switched servers and they told me to call you. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am using my pc because my laptop password is blocking me.
this is Peter. I am using my pc because my laptop password ***** ***** me. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having difficulty in receiving and sending e-mails.
I am having difficulty in receiving and sending e-mails. Response time is very slow; seems I need to close out the program and then start again; some e-mails just don't go; I loaded Norton Security De… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I cannot access my email (hotmail through outlook) on my
I cannot access my email (hotmail through outlook) on my laptop or my samsung phone. … read more
Cris
Cris
60 satisfied customers
I have a gmail email but I want it hooked to my server which
I have a gmail email but I want it hooked to my server which is telus so it goes right into my email?????? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I cannot open e mail default folders, microsoft outlook
microsoft outlook through shaw and I was trying to close/delete my e mail through Telus account … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I worked with Barun yesterday and he did a great job getting
Hi I worked with Barun yesterday and he did a great job getting my Thunderbird outgoing server to work. I have a problem however in that when I get messages in Thunderbird they are being eliminated fr… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I am having some very frustrating issues with my MS Outlook
I am having some very frustrating issues with my MS Outlook program ever since I upgraded to Windows 8.1. I am repeatedly ask to verify my user's name and password. I mean, like every 5 minutes a wind… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Why am I receiving my emails on my galaxy s3 immediately, but
Why am I receiving my emails on my galaxy s3 immediately, but they aren't showing up on my outlook? Then they eventually leave the galaxy and show up on my outlook… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cannot send mail (Outlook 2007 windows XP) from my sbclgobal.net
I cannot send mail (Outlook 2007 windows XP) from my sbclgobal.net account but can recieve. It has worked for the last 4 years, now will not… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I had my Outlook Express connected to my hotmail account. I
I had my Outlook Express connected to my hotmail account. I had to change passwords and while I changed Outlook Express password, it would never reconnect. Solution, I was lead to believe, was to upgr… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I have ALWAYS had issues with getting my outlook (comcast)
I have ALWAYS had issues with getting my outlook (comcast) email on my 3g iphone. Apple and ATT couldnt help me. I am not thinking about upgrading phones because of sluggishness but want to make sure … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have Outlook 2010, Windows 7, and have been sending "mass"
I have Outlook 2010, Windows 7, and have been sending "mass" emails to my client list for years with no problem. Now all of a sudden I am getting the message "Server error: '452 4.1.1 requested action… read more
HandyDan217
HandyDan217
Lead Service Techinician
Bachelor\u0027s Degree
32 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x