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My email is not working. I have not received an email in 3…

Hi, my email is...

Hi, my email is not working. I have not received an email in 3 hours and I have sent myself emails during that period. I looked into my Comcast account and there are no emails there also.

Technician's Assistant: What's the make/model of your device? How old is it?

HP Pavillion, about 3 years old Also, Iphone about 4 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I went into my account and had Comcast send a signal to reboot my router. But I am not at home; I am at work.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Over the last few days, some people have told me my emails are bouncing back to them. However, I also received 100-150 emails during that period of time.

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Answered in 16 minutes by:
9/20/2017
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,603
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,603
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified
Shefin and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
please note I just received 3 emails but there should be more.

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=8d8bbbb1-0b6f-4c76-8455-a2b5a3bd0a90

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,603
6,603 Satisfied Customers
Experience: Working as Tech support specialist with a world famous computer manufacturer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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