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Forgot password, cannot verify account, no, web browser,

Customer Question
Forgot password, cannot verify...

Forgot password, cannot verify account

Technician's Assistant: Have you contacted anyone about your account?

No

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Password ***** via forgot password

Submitted: 12 months ago.Category: Email
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Answered in 5 minutes by:
9/20/2017
Email technician: Shefin, Internet and Email Specialist replied 12 months ago
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,992
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

Can I access your computer remotely and check the issue?

Thank you.

Shefin

Ask Your Own Email Question
Customer reply replied 12 months ago
windows 8.1
Email technician: Shefin, Internet and Email Specialist replied 12 months ago

Hi,

Can I access your computer remotely and check the issue?

Thank you.

Shefin

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Category: Email
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