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I am getting "An error occurred when trying to process your…

Customer Question
I am getting "An...

I am getting "An error occurred when trying to process your bookmarks. Try again by refreshing your page." I am using Chrome and I have tried refreshing several times to no avail

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

The last few days, I have tried refreshing to no avail and I do not have a back up for many of my bookmarks.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not at this time. By the way, I am in Fl. and we were hit by hurricane Irma.

Submitted: 11 months ago.Category: Email
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Answered in 6 minutes by:
9/20/2017
Email technician: Shefin, Internet and Email Specialist replied 11 months ago
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,795
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

Can I access your computer remotely and check the issue?

Thank you.

Shefin

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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