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Hello,I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.When you attempt to sign in, what occurs?I will be standing by, looking forward to your response.Thank you,Jason
Thank you for the update. It already being in use just means that the account exists, which is to be expected.
On the sign in screen, don't choose to create a new account, just choose to add your account. Are you able to do that?
************* Please call me!
Hi, I'm Sandy and I look forward to help you today.
Okay, I'm calling you now.
I will help you with this now.
Click the link:
Scroll down on that page and click "I Agree".
Download/allow and run this program(elinsore.screenconnect) to start secure remote session.
I have fixed the issue over secure remote session. Thank you.