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I lost my ability to sign on. Gmail, Table thru a google

I lost my ability to...
I lost my ability to sign on.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Table thru a google account
JA: What troubleshooting have you tried?
Customer: I have went through every step!
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No, Thanks
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Answered in 5 minutes by:
9/20/2017
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,074
Experience: 10+ years of work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

When you attempt to sign in, what occurs?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 2 months ago
It tells me that my sign-in - eugenehgeorge - is already in use.

Thank you for the update. It already being in use just means that the account exists, which is to be expected.

On the sign in screen, don't choose to create a new account, just choose to add your account. Are you able to do that?

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,074
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Email Specialists are ready to help you
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Customer reply replied 2 months ago
It is correct.
Customer reply replied 2 months ago
I was connected to Jason and it took me to a payment option that I accepted but then nothing Happened.
Customer reply replied 2 months ago
It says you will respond by email, but that's the problem...I can't open my email!
Customer reply replied 2 months ago
I'm trying to get remote assistance but it won't go there!!!
Customer reply replied 2 months ago

************* Please call me!

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,358
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hi, I'm Sandy and I look forward to help you today.

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Okay, I'm calling you now.

Thank you,

Regards, Sandy

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Customer reply replied 2 months ago
The payment Information was corrected twice and my bank confirmed that your company already took the payment.

I will help you with this now.

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Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=4289695f-8c2f-4ec0-8766-294924ec3a7a

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

Ask Your Own Email Question

I have fixed the issue over secure remote session. Thank you.

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Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,074
17,074 Satisfied Customers
Experience: 10+ years of work experience.

Jason Jones is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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