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I FORGOT MY PASSWORD & CHANGE MY PHONE NUMBER. WHEN ASKED TO…

Customer Question
I FORGOT MY PASSWORD...

I FORGOT MY PASSWORD & CHANGE MY PHONE NUMBER. WHEN ASKED TO ADD A DIFFERENT MAIL IT DOES NOT ACCEPT MAILS FROM YAHOO OR GMAIL ADRESSES

Technician's Assistant: How long have you had this issue with your Yahoo account?

I TRIED TODAY AFTER A LONG LONG TIME, BUT GOT ALWAYS THE SAME RESULTS

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I HAVEM´T BEEN ABLE TO ACCESS MY OUTLOOK EMAILS SINCE I CREATED THEM

Technician's Assistant: What troubleshooting have you tried?

I DO NOT UNDERSTAND THE QUESTION. TOUBLESHOOTING IS A WORD I DON´T KNOW

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO; I JUST WANT TO KNOW IF I CAN ADD MY NEW CEL NUMBER & AND THE PROBLEM WOULD BE SOLVED

Submitted: 10 months ago.Category: Email
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Answered in 6 minutes by:
9/20/2017
Email technician: Josh, Computer Enthusiast replied 10 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,195
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 10 months ago

Unfortunately, there isn't a way to change the recovery options on the account without having access to the account.

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Email technician: Josh, Computer Enthusiast replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,195
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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