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I can't access my e-mail. You changed something. Help! my…

Customer Question
I can't access my...

I can't access my e-mail. You changed something. Help! Chang my pass word to: StX325&stx275

Technician's Assistant: When did you last reset your username and password?

I think in 2014....not sure.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I sit at my keyboard....have a big console type computer.

Technician's Assistant: What troubleshooting have you tried?

Well......can't remember my pass word is the problem.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, I don't have the text on my phone activated. The(###) ###-####won't receive test.

Submitted: 9 months ago.Category: Email
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Answered in 7 minutes by:
9/20/2017
Email technician: Kris Rodgers, IT Manager replied 9 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Category: Email
Satisfied Customers: 2,550
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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