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Trying to log-in to my Hotmail account. Outlook will not let…

Customer Question
Trying to log-in to...

Trying to log-in to my Hotmail account. Outlook will not let me. ?????

Technician's Assistant: What confuses you?

When I clik on "Mail" it immediately goes to "Sign In to OUTLOOK, and I cannot get it to go further.

Technician's Assistant: How long has this been an issue?

More and more over the last 2-3 months. Today is first total refusal to respond as I want it to to anything I do.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Dell brand. Traded for this Windows 10 probably 5 years ago. Never had such trouble until lately. I have done everything I can think of to "troubleshoot" but nothing changes.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm too stupid and old to know.

Submitted: 12 months ago.Category: Email
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Answered in 5 minutes by:
9/20/2017
Email technician: Martin, Network Engineer replied 12 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,199
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Martin, Network Engineer replied 12 months ago

Sorry to hear you're having trouble with your Hotmail account.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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