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About two weeks ago, just prior to two weather floods and…

Customer Question
About two weeks ago...

About two weeks ago, just prior to two weather floods and hurricane, I had been experiencing a severe slowness when using Outlook calendar and Contacts. I tried to do a restore but instead got a program called RemorepairOutlook PST. Could not get rid of that program and contacts and calendars are now missing. Any help would be appreciated. This is not an email problem...still am receiving emails. My PC is running Windows 10.

Technician's Assistant: How long has this been an issue?

I was only able to get back on line once power was restored this past Saturday evening.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Used to be Hotmail but is now outlook.

Technician's Assistant: How long has this been going on with your Hotmail account? What troubleshooting have you tried?

I have looked at trying to restore but can not go back far enough to make that worthwhile. Have attempted to use online help from MS but terminology is not understood by me. Am a mediocre computer expert but can do enough to get by.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am sure there are other things that I am missing but unable to say what they are at this time.

Submitted: 10 months ago.Category: Email
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Answered in 4 minutes by:
9/20/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,060
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Category: Email
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Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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