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Why has my gmail stopped offering me the chance to indent…

Customer Question
Why has my gmail...

Why has my gmail stopped offering me the chance to indent paras, to underline.italicise, etc?

Technician's Assistant: How long have you had this issue with your Gmail account?

For some indefinite time, maybe 6 weeks. Should include loss of dot point ability too amongst my losses. Should have asked sooner, but a stolen moment has appeared!

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

The latter. Windows 10 mounted on Surface 3

Technician's Assistant: What troubleshooting have you tried?

Everything within my low-tech limits i.e. been to gmail settings. Can find no mention; can't recall any mention of update; did during the period [but after appearance of problem] briefly try out Inbox

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's about it, thanks. O'wise I'm a happy user [well, leaving aside the calendar but that is entirely different matter of lesser concern] Thanks for your help so far

Submitted: 12 months ago.Category: Email
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Answered in 4 minutes by:
9/20/2017
Email technician: Jess M., Computer Support Specialist replied 12 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What web browser are you using to access your Gmail? Is it Internet Explorer? Edge? Chrome? Firefox?
  2. Are you saying that in the COMPOSE dialog box, the formatting to make underlines, bold, etc., are gone?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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