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I need to change my google password, or retrieve the old…

Hello , I need...

Hello , I need to change my google password ***** or retrieve the old one.

Technician's Assistant: When did you last reset your username and password?

I think when I first bought the computer ub 2011 , not sure though

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Mostly on my computer , but I want to start using my phone , I am going to Vietnam in a month , so I would like to know passwords and such

Technician's Assistant: What troubleshooting have you tried?

I click forgot password ***** then it wants to send a text to a phone that I had about 4 or v5 years ago , or wants to email a code to a yahoo email that I have not used in years. then I do not know how to proceed after this

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just my password ***** and i just added a new gmail , if this will affect anything

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Answered in 4 minutes by:
9/20/2017
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,773
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

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It would be difficult to recover gmail id if you have no access to gmail recovery options like recovery email and phone

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But let me know your system automatically sign in on computer

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I mean auto login to gmail account

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Please download and run secure remote tool from below link

Click here to download

Double click file after download

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Customer reply replied 10 months ago
I am a novice on the computer , should I just wait and let you fix it. and if you do . you of course send me the new password ***** user name right
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Let me know once you run tool (double click downloaded file to run)

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Hope you message me from Windows computer

arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,773
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified
arsufi2002 and 87 other Email Specialists are ready to help you
Ask your own question now
Eric S
Category: Email
Satisfied Customers: 6
Experience: Information Systems Technician at Collabera
Verified

Hello,

This is Eric, one of the Certified Computer Techs here with Just Answer. I wanted to follow up with you and see if you were able to reset your password ***** gmail?

Please let me know at your earliest convenience and we will make sure that we get this taken care of for you.

Thanks,

Eric S.

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.NET Client URL (Recommended)

please follow the link above, download the file, and start the application. I will be able to assist you once you do so.

Please let me know if you have any questions.

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arsufi2002
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,773
1,773 Satisfied Customers
Experience: I have 4 yrs experience in helping customers who has trouble with Email

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