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I need to change my google password, or retrieve the old

Hello , I need to...
Hello , I need to change my google password ***** or retrieve the old one.
JA: When did you last reset your username and password?
Customer: I think when I first bought the computer ub 2011 , not sure though
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mostly on my computer , but I want to start using my phone , I am going to Vietnam in a month , so I would like to know passwords and such
JA: What troubleshooting have you tried?
Customer: I click forgot password ***** then it wants to send a text to a phone that I had about 4 or v5 years ago , or wants to email a code to a yahoo email that I have not used in years. then I do not know how to proceed after this
JA: Anything else you want the Email Expert to know before I connect you?
Customer: just my password ***** and i just added a new gmail , if this will affect anything
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Answered in 4 minutes by:
9/20/2017
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,422
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

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It would be difficult to recover gmail id if you have no access to gmail recovery options like recovery email and phone

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But let me know your system automatically sign in on computer

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I mean auto login to gmail account

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Please download and run secure remote tool from below link

Click here to download

Double click file after download

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Customer reply replied 2 months ago
I am a novice on the computer , should I just wait and let you fix it. and if you do . you of course send me the new password ***** user name right
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Let me know once you run tool (double click downloaded file to run)

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Hope you message me from Windows computer

arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,422
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified
arsufi2002 and 87 other Email Specialists are ready to help you
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Eric S
Category: Email
Satisfied Customers: 0
Experience: Information Systems Technician at Collabera
Verified

Hello,

This is Eric, one of the Certified Computer Techs here with Just Answer. I wanted to follow up with you and see if you were able to reset your password ***** gmail?

Please let me know at your earliest convenience and we will make sure that we get this taken care of for you.

Thanks,

Eric S.

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.NET Client URL (Recommended)

please follow the link above, download the file, and start the application. I will be able to assist you once you do so.

Please let me know if you have any questions.

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Ask arsufi2002 Your Own Question
arsufi2002
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,422
1,422 Satisfied Customers
Experience: I have 4 yrs experience in helping customers who has trouble with Email

arsufi2002 is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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