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Help! I am trying to take down a facebook account and have

only an email, no password...
Help! I am trying to take down a facebook account and have only an email, no password, have contacted a friend and email has been erased from messenger app.
JA: Just to clarify, what email service provider are you using for this account?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web brower
JA: What troubleshooting have you tried?
Customer: all of them
JA: Anything else you want the Email Expert to know before I connect you?
Customer: The facebook account has a name or beginning of a possible gmail account per a friend contact. Could have several possibilities
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Answered in 5 minutes by:
9/20/2017
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20,662
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Is the Facebook account owned by you?

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Customer reply replied 2 months ago
No, it is my son's and he is in jail for a couple of years. He wants to take it down. He has given me several emails but none work except one and then I cannot access it because of no password ***** ***** or connected to my password. I contacted a friend and all he could see was a partial name of some sort but no real address.
Customer reply replied 2 months ago
What device?

Do you have a link to his profile?

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If you provide me with the link, I can report the profile but it is not an instant process.

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Customer reply replied 2 months ago
I have 2 facebook profiles that need to be removed that are his:
https://www.facebook.com/Sodapop113
https://www.facebook.com/profile.php?id=100014368683074
Customer reply replied 2 months ago
They can contact me at my email address. I really need this done!

I can report the profiles but it can take a couple of days

Is that okay?

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Customer reply replied 2 months ago
it the first link has been hacked.
Customer reply replied 2 months ago
Will you keep me posted??
Customer reply replied 2 months ago
First link has been hacked! Will they take them down or let me do it?

I will need to report the profiles which can take a couple of days.

Would you like for me to start the process?

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Customer reply replied 2 months ago
Will they remove the profiles?

I cannot speak for them but they will remove it if it is requested properly.

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Customer reply replied 2 months ago
can you guarantee that they will remove the profiles?

As much as I would love to guarantee the removal, I cannot make promises for their company since I am not employed by them and it is out of my hands.

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Customer reply replied 2 months ago
Please try then! I will check daily to see if they are removed.

I have sent in the requests -- As I mentioned, the decision is not up to me but I have filled out the appropriate forms.

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20,662
Experience: Email expert with over 5 years experience
Verified
Josh and 87 other Email Specialists are ready to help you
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Customer reply replied 1 month ago
The facebook profiles are still up.Melody Wilson
Ask Josh Your Own Question
Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20,662
20,662 Satisfied Customers
Experience: Email expert with over 5 years experience

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