Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Help! I am trying to take down a facebook account and have…

Help! I am trying...

Help! I am trying to take down a facebook account and have only an email, no password, have contacted a friend and email has been erased from messenger app.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web brower

Technician's Assistant: What troubleshooting have you tried?

All of them

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The facebook account has a name or beginning of a possible gmail account per a friend contact. Could have several possibilities

Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
9/20/2017
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,961
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Email Question

Is the Facebook account owned by you?

Ask Your Own Email Question
Customer reply replied 10 months ago
No, it is my son's and he is in jail for a couple of years. He wants to take it down. He has given me several emails but none work except one and then I cannot access it because of no password ***** ***** or connected to my password. I contacted a friend and all he could see was a partial name of some sort but no real address.
Customer reply replied 10 months ago
What device?

Do you have a link to his profile?

Ask Your Own Email Question

If you provide me with the link, I can report the profile but it is not an instant process.

Ask Your Own Email Question
Customer reply replied 10 months ago
I have 2 facebook profiles that need to be removed that are his:
https://www.facebook.com/Sodapop113
https://www.facebook.com/profile.php?id=100014368683074
Customer reply replied 10 months ago
They can contact me at my email address. I really need this done!

I can report the profiles but it can take a couple of days

Is that okay?

Ask Your Own Email Question
Customer reply replied 10 months ago
it the first link has been hacked.
Customer reply replied 10 months ago
Will you keep me posted??
Customer reply replied 10 months ago
First link has been hacked! Will they take them down or let me do it?

I will need to report the profiles which can take a couple of days.

Would you like for me to start the process?

Ask Your Own Email Question
Customer reply replied 10 months ago
Will they remove the profiles?

I cannot speak for them but they will remove it if it is requested properly.

Ask Your Own Email Question
Customer reply replied 10 months ago
can you guarantee that they will remove the profiles?

As much as I would love to guarantee the removal, I cannot make promises for their company since I am not employed by them and it is out of my hands.

Ask Your Own Email Question
Customer reply replied 10 months ago
Please try then! I will check daily to see if they are removed.

I have sent in the requests -- As I mentioned, the decision is not up to me but I have filled out the appropriate forms.

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,961
Experience: Email expert with over 5 years experience
Verified
Josh and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
The facebook profiles are still up.Melody Wilson
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,961
21,961 Satisfied Customers
Experience: Email expert with over 5 years experience

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I think google may have 2 user names. Gmai. Phone. App.
I think google may have 2 user names JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Gmai JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? C… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
A friend contacted me this AM to report that she had gotten
A friend contacted me this AM to report that she had gotten Facebook Messenger 'chats' supposedly from me, and I did not do anything of the kind. The messages included my Facebook profile photo and of… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I have received several emails from friends letting me know
I have received several emails from friends letting me know that I have been hacked on fb messenger app. I am not sure what to do? One says that the person that hacked my account is pestering her. Can… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
It's my Facebook. Someone has hacked me 3 times today and I
It's my Facebook. Someone has hacked me 3 times today and I cannot reset my password … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I recently got an iPhone. My old android phone will not
I recently got an iPhone. My old android phone will not allow me to send my FB & messenger friends to my new phone. No one has been able to help me. Not even Apple … read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I have lost my facebook account and the only way to get it
Hi there, I have lost my facebook account and the only way to get it back is via an old gmail account I lost the password ***** so I am trying to access***@******.***. Can you help? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
My phone number has changed and its not accepting my
my phone number has changed and its not accepting my password ***** stuck and need it to work for my business***@******.*** … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had 2 FB accounts but one was by mistake. Now I have lost
I had 2 FB accounts but one was by mistake. Now I have lost the one I use all of the time and the mistake one is showing. I want my old account back. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have 2 problems. Messenger wante me to sign as facebook. I
I have 2 problems. Messenger wante me to sign as facebook. I have tried several times, received 3 DIFFERENT CODE #s .i cannot get into face book or the messenger. May i please just use facebook and me… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I'm locked out of Facebook and need to change the password.
I'm locked out of Facebook and need to change the password. Must have 6 number code to reset. Facebook has sent me 8 codes and I have received none. My email is ***@******.***. Any help would be appre… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
I don't remember PW (I am told) - I get a code - I get an
I don't remember PW (I am told) - I get a code - I get an error message that it doesn't "match. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I need some help with facebook my username is *************
i need some help with facebook my username is ************* and the password ***** ************* i have tried everything to get it back and realize the the recovery email for***@******.*** is wrong in… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Google can't verify ownership of gmail account. I don't
Google can't verify ownership of gmail account. I don't remember the password ***** month I opened account… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
Friends Are telling me that I am requesting them to friend
Friends Are telling me that I am requesting them to friend them. I have not made that request. Now what do I do?? … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I signed up to Gmail so I could create a Facebook page. My
I signed up to Gmail so I could create a Facebook page. My husband already had a Facebook page, and email with Bigpond. I kept our username the same, would this be why my husband's friends on Facebook… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My gmail account was hacked. Someone is making it look like
My gmail account was hacked. Someone is making it look like I have gone into a dear friend's email account and I'm distributing his personal emails to several of his contacts. It has created a great d… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My organelles Facebook cover picture is shown in accounts I
My organelles Facebook cover picture is shown in accounts I forgot my password could l use my phone number or set up a new account… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Someone hacked fist my facebook account. When they tried to
Someone hacked fist my facebook account. When they tried to reset my facebook password XXXXX verification went to my gmail account. They then tried to hack my gmail account. The problem is when I went… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x