Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My computer wasn't working, so I set up a gmail account on…

Customer Question
My computer wasn't working, so...
My computer wasn't working, so I set up a gmail account on my android phone. When the computer got fixed and it asked me if I wanted to set up a gmail account. I said yes, but when i entered my existing account user name (on my phone); it said it was already in use, (BY ME!) and would not let me do it. It wanted me to use another name. I have all my emails on my phone and don't want to have two accounts. HELP! Nicole E.
Submitted: 12 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
9/19/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 12 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,536
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Have you tried to sign in your gmail email address (not set up nor create a new account) on your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 12 months ago
I have Windows 7. I didn't know I could sign up my existing account. It only invited me to open a new acct.
Email technician: Viet - Email Tech, Computer Support Specialist replied 12 months ago

Don't use the sign up or create option. Do you see the option to sign in? How about the option Sign in at the gmail.com website?

Please reply at the box below. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 12 months ago

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 12 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
A malware--simple search--invaded my iMac a week ago, One of
A malware--simple search--invaded my iMac a week ago, One of the consequences is that when I logged into my Gmail account, it opened to a format I do not recognize, AND nearly every inbox message was … read more
N Nguyen
N Nguyen
Davenport University Instructor
Master's Degree
3 satisfied customers
Need to add another email account to gmail. Web browser and
I got messed up when I tried to set up gmail as the default email. Don't know what I did wrong but lost all my emails. Was able to retrieve thru my gmail account (Thank You!) Now I cannot receive or send from my other email account. Everything was done thru microsoft outlook. My other email server gave me the email settings but said you would need to set up the account … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Got an email from 'google' and clicked on it in error - can
got an email from 'google' and clicked on it in error - can I forward it to you so you can tell me if it's real?? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I have been having problems with signing in when it comes
I have been having problems with signing in when it comes time to resign in my AT&T email. I need some help in transferring my email from***@******.*** to [email protected] … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My android phone locked (Samsung s7) and when I went to the
My android phone locked (Samsung s7) and when I went to the store to get it unlocked, I could not remember my google password. I am home now, with a reset password, but when I try to get into my phone… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Just thought i'd try you! spent 3 hours yesterday trying to
Hi just thought i'd try you! spent 3 hours yesterday trying to get into my email account after changing my password ***** it wasn't recognizing my old one after I signed up for facebook. the hi tech a… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Second opinion] I cannot log into my account I dont have the
Second opinion] hello I cannot log into my account I dont have the phone numbers that I used to have, is there anyway you could give me a temp password ***** I can log into my account, as I forgot it… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have forgotten my old password to my gmail account and
I have forgotten my old password ***** my gmail account and can't set it up in my new phone without finding the old password. Have done everything I gmail, but it wouldn't connect. help … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
Cannot login to gmail account. I have tried and tried and
cannot login to gmail account. I have tried and tried and tried to reset the password ***** it will not recognize me … read more
cvd4311
cvd4311
Computer Analyst
Bachelor's Degree
728 satisfied customers
I use @gmail.com and @cpa.com. I had set them up on my
Hi I use @gmail.com and @cpa.com. I had set them up on my laptop and mobile, and all was fine. Suddenly the @cpa.com email account on my android mobile was not synching. So I removed it from my mobile… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
Gmail account, something accidently got pushed on my phone
Gmail account, something accidently got pushed on my phone and now I can't open my gmail. States not syncing. I have attempted to fix but just not working … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I am not a techie and I need your help. I have an android
Hi, my name is Maureen. I am not a techie and I need your help. I have an android phone that got a bug. Verdon wiped out my phone and got rid of the bug. I downloaded my apps from the cloud. When I we… read more
Martin
Martin
Network Engineering Diploma
152 satisfied customers
I have an android phone, i have a google account and gmail.
I have an android phone, i have a google account and gmail. I had two gmail adresses and one of them was compramised . So i went in to delete my gmail account but it only took 1 away, now when i go to… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I need my gmail login and password to get back into my phone
i need my gmail login and password ***** get back into my phone everyone ive talked to has been very rude or cussed at me but the online recovery isnt giving me the right one i need the last one set u… read more
Cody
Cody
Computer Science
2,523 satisfied customers
I am trying to set up a new Verizon droid phone; their
I am trying to set up a new Verizon droid phone; their people say when I activate my Google account, it will bring all my (too many) undeleted emails into the phone. Is there a way I can set up my Goo… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
I am trying to recover my gmail account password XXXXX I do not
I am trying to recover my gmail account password XXXXX I do not remember when I created it or any other info it asks for. This is an account I have never used and probably created months ago when the … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have an htc mobile when I first got it sales person put googlemail
I have an htc mobile when I first got it sales person put googlemail on phone, now it will not accept any password XXXXX I try. I eventually came on the google site on my comp, and set up my account n… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x