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How to reset outlook 2006 server after New window10 update…

Customer Question
How to reset outlook...

How to reset outlook 2006 server after New window10 update last week resulted it inaccessible.

Technician's Assistant: How long has this been an issue?

Since last week with Win 10uodate

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Hv phone but often use desk top mainly to send files

Technician's Assistant: What troubleshooting have you tried?

None as cannot find where to go to reset server smtp pop etc.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, Window edge browser also does not work for about a month. many apps goes to edge browser and are inaccissible

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/19/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,188
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 11 months ago
You may use***@******.***
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

Are you trying to set up your gmail email address in outlook? Or is it another email address?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Email Question
Customer reply replied 11 months ago
Sorry no,. are you Microsoft agent or other software company?
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

Microsoft does not fix third-party email account, or they charge a lot more, I'm an independent computer tech; we guarantee our service. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Are you trying to set up your gmail email address in outlook? Or is it another email address?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/y9p6c78c
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/y9p6c78c
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

Is your gmail email address currently working at the gmail.com website?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

Ask Your Own Email Question
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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