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Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2933
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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Cannot open links in email error message: "your organization

This answer was rated:

cannot open links in email error message: "your organization policies are preventing us from completing action for you "

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Sorry to hear you're having trouble with your email.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

Customer: replied 1 month ago.
Could not reply to your follow up email because could not get customer suppor temai addressl/ph.# from the email.
Customer: replied 1 month ago.
Ok. NB I cannot open any link that is in an email
Customer: replied 1 month ago.
Ok so what happens now?

Thank you

From your computer click the following link:

https://zzxx.screenconnect.com/?Session=02507bd1-4c1c-40d5-b435-5f1fa09aa2ad

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

There you go!

If you could take a moment to rate my service by clicking on one of the 5 stars at the top of this page, then Submit, it would be greatly appreciated.

Thank you!

Martin and other Email Specialists are ready to help you

Thank you, ***** *****!