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My aol account was not used for over 10 months. However we…

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My aol account was...

My aol account was not used for over 10 months. However we are ready to resume use and need the important emails sent thru this account. When we opened the email account, to our dismay all the emails were gone. However the address book is in tack. We need those emails recovered. How can we gain access to those old emails

Technician's Assistant: How long have you had this issue with your A.O.L. account?

We just experienced the issue today

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Desk top web browser

Technician's Assistant: What troubleshooting have you tried?

AOL support the billing department who contract technical support who said they can't retrieve the emails

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/19/2017
Email technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,253
Experience: Email expert with over 5 years experience
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 11 months ago

After 180 days of inactivity, the emails are deleted and they cannot be recovered.

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Email technician: Josh, Computer Enthusiast replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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