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I'm unable to log in to my account - [email protected], yes,

Customer Question
I'm unable to log...

I'm unable to log in to my account -***@******.***

Technician's Assistant: Have you tried having password ***** directions emailed to you?

Yes, but one question asks for 3 contacts and I can't get past two. My third comes back as invalid.

Technician's Assistant: Have you installed any updates recently?

Probably, my system was corrupted two to three weeks ago.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Windows live mail also unreachable and logging in to Microsoft as well.

Submitted: 11 months ago.Category: Email
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Answered in 29 minutes by:
9/19/2017
Email technician: Dustin, Email Specialist replied 11 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,278
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Email technician: Dustin, Email Specialist replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

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