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Unable to send or receive messages for the Hotmail

Customer Question
Unable to send or...

Unable to send or receive messages for the Hotmail (marieebennett) account.
I get this message
Server Error: 0x8007052E
Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x8007052E

Technician's Assistant: How long have you had this issue with your Hotmail account?

Couple of months - can accesss it on my phone and ipad

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
9/19/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,195
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago
no idea -windows 10?
yes windows 10
Customer reply replied 8 months ago
I don't want you to connect I would just like to know how to fix it myself
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

Can you go to account settings in your Windows Live Mail, then remove your hotmail account there, then add it with the manual option?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 8 months ago
No, it's ok, I will get my husbands IT bloke in to fix it tomorrow, it's not super urgent. Thank you anyway
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

OK, though Microsoft does not support Windows Live Mail any more, so this issue can be complicated to fix even for many IT tech. I've fixed this issue many times before, so if you'd like me to fix the issue quickly now, or if there is still issue tomorrow, please let me know any time; we guarantee our service. Thank you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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