Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

A friend provided me with her e-mail address, with the first…

Customer Question
A friend provided me...

A friend provided me with her e-mail address, with the first letter being upper case. I doubted it would work, so I sent her a test e-mail and it came back. I want to update the address in lower case, but every time I enter the lower case address, the first one pops up and I can't edit it. Please help.

Technician's Assistant: Just to clarify, what email service provider are you using?

I am using an unsupported version of google because I am an XP user

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I access it through Google chrome every day at least once. I have a PC

Technician's Assistant: What troubleshooting have you tried?

I am very unskilled at g-mail. I don't know how to delete or edit e-mail addresses

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I know of

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
9/18/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 10 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,090
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

To remove an unwanted autocomplete email address in GMail, remove the unwanted contact record.

  • Select "contacts" from the drop-down menu at the top left. (Click on Gmail)

  • search for the unwanted contact in your address book by typing their name (or email, type it as you usually do in the to: field) in the search box

  • open the contact, then use the "more" menu at the top middle to select delete.

  • Once the contact is deleted, the autocomplete in the to: ***** ***** that contact name/email will no longer occur.

Ask Your Own Email Question
Email technician: PC_Wizzard, Computer Enthusiast replied 10 months ago

Did this work for you?

Ask Your Own Email Question
Email technician: PC_Wizzard, Computer Enthusiast replied 10 months ago

I'm going offline now but please let me know if it worked, I will follow up tomorrow

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am running an ad I put on craigs list, I sold the item
I am running an ad I put on craigs list, I sold the item today, it was a brothers sewing machine for 450.00, I need to delete this item … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I am unable to get on it. yahoo says they don't reconise me.
I am unable to get on it. yahoo says they don't reconise me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
How do I edit G-mail so I can forward it, G-mail, web
nonoe Ireceive e-mail and want to edit it and forwardit … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I have always opened the lid, awaited the log-on function to
I have always opened the lid, awaited the log-on function to engage, and in the lower left corner, and initially logged on the G-mail envelope icon to access my e-mails, or send them. I then have gone… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had an employee names. I fired him. I now have another
i had an employee names mike. I fired him. I now have another employee names mike that has the same email address. However, The old mikes last name still sticks in all the emails i send or cc to him. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I am trying to password protect and encrypt e-mail and
I am trying to password ***** and encrypt e-mail and attachments. I downloaded streak, but it does not work. I see the streak icon and the little lock picture next to the "compose" email button, but i… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I can't get my e-mail because the beginning letter of the
I can't get my e-mail because the beginning letter of the account is lower case and the e-mail address is upper case. The account name and the e-mail address are the same also.… read more
Cody
Cody
Computer Science
2,422 satisfied customers
I'm using outlook 2010. I'm sending an e-mail with PDF
I'm using outlook 2010. I'm sending an e-mail with PDF attachments and the application is listing it as a sent e-mail. The recipient is not getting the e-mail. He is getting my other e-mails (without … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
My wife has an iPad. Her G-mail contact list has been corrupted
My wife has an iPad. Her G-mail contact list has been corrupted and is sending out 'junk' to everyone. How do we cancel her current G-mail address? Are there any other steps to be taken?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Email address book was hacked by someone and friends are
My Email address book was hacked by someone and friends are receiving SPAM Emails under my address. I have changed my pass word and security questions 5 times and it is still going on. How to defeat t… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
E-mails to a certain address go out but are not received. No
E-mails to a certain address go out but are not received. No bounceback, no notification. Other e-mail addresses with the same url are received no problem. Using web mail to send to that address - no … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I want all of my Contacts and saved emails from the original
I want all of my Contacts and saved emails from the original G-mail transferred. When I clicked on G-mail I tries every way possible to avoid this upgrade but could not find a way out. When I did proc… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Someone hacked into my e-mail account and tried to get funds
Someone hacked into my e-mail account and tried to get funds transfered from investment persons I e-mail . I have a mac. What should I do? Should I change both e-mail account and password XXXXX just p… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have been using hotmail.com for several years and recenly
I have been using hotmail.com for several years and recenly outlook.com appeared in place of hotmail. I want to return to hotmail. Help me. Raymond… read more
Jeremy
Jeremy
1,344 satisfied customers
Hey there. I forgot to log out of my hotmail account at a
Hey there. I forgot to log out of my hotmail account at a friend's house. Is there a way to log out remotely? How long will the session stay active?… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My gmail address is in all upper case letters, how do I
My gmail address is in all upper case letters, how do I switch to all lower case letters Thank you… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
I was inform that my email account may had been hacked. That
I was inform that my email account may had been hacked. That they were getting email message that won't from me. Is there any way that you can check to see if my email account (*****@******.***) has b… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I seem to have gotten an e-mail virus in my G-mail account.
I seem to have gotten an e-mail virus in my G-mail account. The other day I got a blank e-mail from my sister that just contained a link. Stupidly, I clicked the link, and it opened up a window to a C… read more
Cory
Cory
Vocational, Technical or Trade Scho
634 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x