Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I cant get into my email. I have forgot password and when I…

I cant get into...

I cant get into my email. I have forgot password ***** when I try to do a password ***** it wont accept the code that I get to reset

Technician's Assistant: When did you last reset your username and password?

30 days ago

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through my phone but cant get access on tablet or laptop now

Technician's Assistant: What troubleshooting have you tried?

Reset with code multiple times with no resuls

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just had computer issues and they had to work on my computer last night from a company called renew

Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
9/18/2017
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,239
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,239
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 10 months ago
windows 10. You may do remote assistance
Customer reply replied 10 months ago
is anyone here

Im here. Just a moment please

Ask Your Own Email Question

To start the connection, please click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=7a3ba57f-4487-4f49-8a2a-9d70cf6af363

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Dustin S

Ask Your Own Email Question

I believe we have finished up pour session.

Dustin S

Ask Your Own Email Question

Here is the link to cancel the subscription

http://ww2.justanswer.com/help/topics/399

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,239
14,239 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I need assistance with my Samsung tablet. I cant remember my
I need assistance with my Samsung tablet. I cant remember my password ***** try to reset but still, I am blocked. Can you helo with this?? … read more
Dustin
Dustin
Email Specialist
14,239 satisfied customers
Someone with your company says someone else is using my
someone with your company says someone else is using my account so i was kicked out and cant get back in … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a Gmail acc on my tablet, i have lost mt password but
I have a Gmail acc on my tablet, i have lost mt password ***** I am unable to recover, how do I cancel account and enter a new one? phew Cliff … read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,190 satisfied customers
Cant sign in my google email. I have tried several
Cant sign in my google email. I have tried several passwords, no luck. my computer tells me the password ***** changed 9 days ago. cannot recall doing this. I have an HP aLL-IN-ONE DESKTOP, an Apple E… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I am trying to get in my email and I have used every
I am trying to get in my email and I have used every password ***** can think off and still cant get in … read more
Jason F
Jason F
Network Consultant
Master\u0027s Degree
1 satisfied customers
I cant get on to my hotmail. Just noticed this morning. On 2
on 2 smart phones and office computer. cant get on to computer...wont take password … read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,190 satisfied customers
I forgot my password for and it would not reset so i tried a
i forgot my password ********@******.*** and it would not reset so i tried a NEW e-mail [email protected],now i can't gat back to my original e-mail and i only want***@******.*** … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I forgot my password and have been trying the recovery since
i forgot my password ***** have been trying the recovery since last night it keeps telling me to go to the same thing all the time and when they send a verification code it never works. help … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password on I had to reset my phone I need help
I forgot my password ********@******.*** I had to reset my phone I need help please … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I last changed my password over a yr ago to my gmail account
hi.. i last changed my password ***** a yr ago to my gmail account and ive recently got new laptop and for the life of me i dont remember my password ***** get into my gmail account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I cannot receive email at I cannot get into the account or
I cannot receive email at***@******.*** I cannot get into the account or change the password. I moved from St. Louis to Minneapolis 3 years ago and this is the first time I had tried to access the acc… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password and it won't let me reset a new one, A
I forgot my password ***** it won't let me reset a new one … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
My email is and i cannot get into my account because i no
my name is ***** ***** my email is***@******.*** and i cannot get into my account because i no longer have the phone number for my recovery text or phone call and cannot recive any new emails untill i… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I forgot my email password, I believe 19 days ago, laptop,
went thru recovery process also The ooly other thing is my phone is changed … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have forgot my password for which is for my windows and
i have forgot my password ********@******.*** which is for my windows and aps … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I cant get my email back I forgot my password, about a 1
the tablet reset every thing lst night it was up dating' … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
I can not rest my password it will not let me, I believe 13
I believe 13 days ago I can not remember new password … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I am locked out of my gmail - it is tied to my iphone and i
i am locked out of my gmail - it is tied to my iphone and i had to restore my my iphone to factory settings and forgot the password ***** my apple account so it was froze for my security, they sent th… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x