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A pop-up box is asking me for my gmail password, but it is…

Customer Question
A pop-up box is...

A pop-up box is asking me for my gmail password, but it is not accepting the one I have. What should I do?

Technician's Assistant: How long have you had this issue with your Gmail account?

About 3 days

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

It is working on my phone. The problem is in the desktop. I don't know which browser is being used, I just click the Outlook icon.

Technician's Assistant: What troubleshooting have you tried?

I looked at a troubleshooting site but I'm not tech savvy enough

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is there a fee for your service?

Technician's Assistant: You just pay a $5 deposit now and the rest only when you get a reply from the Email Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.

How much is the rest?

Submitted: 11 months ago.Category: Email
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Answered in 2 minutes by:
9/18/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you change your password *****?

Also do you login online or do you use the outlook application on your pc?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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