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All of my emails on my primary account have disappeared -

Customer Question
All of my emails...

All of my emails on my primary account have disappeared - primary, social and promotions. Is there any way I can get then back?

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my computer through google chrome

Technician's Assistant: What troubleshooting have you tried?

Quantum Solutions wants me to pay $149 to fix it and then $199 for malware. Wanted to try you first.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just help,please.

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/18/2017
Email technician: Richard, Email Systems Specialist replied 11 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

How do you access your gmail account? Via an email program such as outlook 2016 or via your web browser?

Please let me know

Thank you

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