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I was asked to change my password 2 days ago new password…

Customer Question
I was asked to...

I was asked to change my password ***** days ago new password ***** not work.called support line yesterday and was told i have to go on a protection plan and pay yearly i declined i just wanted to fix my password. they said they were closing my gmail account

Technician's Assistant: How long have you had this issue with your Gmail account?

It started when i changed my password ***** days ago

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Mostly phone sometimes my laptop

Technician's Assistant: What troubleshooting have you tried?

I was on the phone with 3 technicians yesterday

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am not receiving emails and i cannot sent on my lap top but i am receiving emails on my phone.it does not accept my password ***** i am keying in the wrong password

Submitted: 1 year ago.Category: Email
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Answered in 10 minutes by:
9/18/2017
Email technician: Moses C,
 replied 1 year ago
Moses C
Category: Email
Satisfied Customers: 1,114
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What account password ***** you having trouble with?

How long has this been an issue?

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Customer reply replied 1 year ago
2 days ago when iwas asked to change my password
Email technician: Moses C,
 replied 1 year ago

you are having a problem logging in to which account is it your email or the computer login?

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Customer reply replied 1 year ago
Computer log in
Email technician: Moses C,
 replied 1 year ago

What is the make/model of the computer and what operating system is running on the computer is it xp, vista, Windows 7, 8, 10 or its a Mac computer?

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Customer reply replied 1 year ago
No thankyou I thought it was a free service
Email technician: Moses C,
 replied 1 year ago

This is a paid service and not free.

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Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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