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CANNOT SEND MAIL LATER, e-mail from microsoft word does not…

Customer Question
CANNOT SEND MAIL LATER...

CANNOT SEND MAIL LATER, e-mail from microsoft word does not show in mail waiting to be sentplus mail sent from Picasa

Technician's Assistant: Just to clarify, what email service provider are you using?

Aol

Technician's Assistant: How long has this been going on with your Aol account? What troubleshooting have you tried?

Evewr since I forced into AOL's great GOLD logon

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not at the moment

Submitted: 11 months ago.Category: Email
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Answered in 4 minutes by:
9/18/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
lost page to key in my password
Customer reply replied 11 months ago
petenharley unable to sign in, need your sign in page requesting new password ***** sent
Email technician: Kris Rodgers, IT Manager replied 11 months ago

What email service is this for?

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Customer reply replied 11 months ago
AOL
Email technician: Richard Freese,
 replied 11 months ago
Richard Freese
Category: Email
Satisfied Customers: 41
Experience: Disaster Recovery Manager at NTT Data
Verified

Hello, I am looking at your issue. You have AOL as your email provider, correct?

Are you trying to send email from MS word and Picasa?

Please explain.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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