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I'm locked out of Gmail on my dell laptop. Cannot recall…

Customer Question
I'm locked out of...

I'm locked out of Gmail on my dell laptop. Cannot recall password ***** cannot get to my account to change password

Technician's Assistant: How long have you had this issue with your Gmail account?

I use y iPad most of the time so may have been April 2017 since I was on laptop

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Tablet and iphone

Technician's Assistant: What troubleshooting have you tried?

I can't move off that screen to try anything

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you

Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
9/18/2017
Email technician: Josh, Computer Enthusiast replied 1 year ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,674
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 1 year ago

What is the email address?

What is the last password ***** you remember working?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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