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Hotmail will not reset my password, since yesterday. laptop,

Customer Question
Hotmail will not reset...

Hotmail will not reset my password

Technician's Assistant: How long have you had this issue with your Hotmail account?

Since yesterday.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

Usually request a reset and microsoft sends code to an alternate email - but no code is ever sent ... tried multiple time yesterday, then stopped, tried multiple times today; then did a recovery request, but told depending on questions/my responses - may or may not get the reset. Then found a way (that does not always work) to reset with code sent to my cell phone - so it looked like reset worked (tried this twice) , but then when logging in with new password ***** told that I tried too many times so thinks I'm a robot and requested that I enter screen graphics to prove that I am not a robot, but software seems to get caught in a loop and keeps requesting both new password ***** graphics characters to be entered... so now what?

Submitted: 11 months ago.Category: Email
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Answered in 13 minutes by:
9/16/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
since yesterday ... microsoft forces password ***** every few weeks of so by not accepting password ***** I've been using...so then I reset it and all is well, except this time the reset does not work since the alternate email that I provide for the security code to be emailed to - never gets the email with the code...
Customer reply replied 11 months ago
PLEASE CANCELL THIS REQUEST.
Email technician: Kris Rodgers, IT Manager replied 11 months ago

Flagged for refund. Please do not reply to this.

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Customer reply replied 11 months ago
I THOUGHT THE CHARGE WAS $5 BUT MY HUSBAND TELLS ME THAT THERE IS AN ADDITIONAL CHARGE OF $53 APPROX. SO CANCEL THIS ARRANGEMENT NOT INTERESTED
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