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I received an email from an iphone and when I open it I get…

Customer Question
Hello I received an...

Hello I received an email from an iphone and when I open it I get the message "DNS cannot be found". Can you please help me. I do not have a Mac computer

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

I am using an Asus laptop about 2 years old.. I use Windows 10 and Google Australia

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser

Technician's Assistant: What troubleshooting have you tried?

I went into Telstra (who I am with) and they could not help me

Submitted: 11 months ago.Category: Email
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Answered in 7 minutes by:
9/16/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 11 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Jess M.

Jess M.

Computer Support Specialist

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Exchange & Email Consultant

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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