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I forgot my password how do i reset it? I dont know, ive…

Customer Question
I forgot my password...

I forgot my password ***** do i reset it?

Technician's Assistant: When did you last reset your username and password?

I dont know, ive reset it numerous times.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Im on aol on my i phone now

Technician's Assistant: What troubleshooting have you tried?

I dont know how to trounshoot

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Im lost, i dont know what they need to know. i have all my vpersonal information

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/16/2017
Email technician: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,145
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Martin, Network Engineer replied 11 months ago

Sorry to hear you're having trouble with your account.

Is it the password ***** your AOL email account you lost?

Regards,
Martin

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Email technician: Martin, Network Engineer replied 11 months ago

Do you have access to a computer we can work from?

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Customer reply replied 11 months ago
I cant afford to pay that kind of money to reset my password. isn there a phone number for ol i can call. this is a joke.
Email technician: Martin, Network Engineer replied 11 months ago

Yes - they have a phone number for paid customers. Are you a paid AOL customer?

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Customer reply replied 11 months ago
since 1996
Customer reply replied 11 months ago
since 1996
Email technician: Martin, Network Engineer replied 11 months ago

Ok one moment whilst I get the phone number for you

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Email technician: Martin, Network Engineer replied 11 months ago

Here you go, this is the direct line for paid customers:

1-***-***-****

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Email technician: Martin, Network Engineer replied 11 months ago

They should be able to help you there for free since you are a customer.

I hope I've been of help!

If you have any problems or would like any additional assistance, please do not hesitate to let me know.

And if you could take a moment to rate my service by selecting one of the 5 stars at the top it would be greatly appreciated.

Remember you can always come back to this page if you need more help with this issue (no extra charge).

Martin

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Martin
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,145
3,145 Satisfied Customers
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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