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I can't see the FROM column, gmail, on a laptop, using help…

Customer Question
I can't see the...

I can't see the FROM column

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On a laptop

Technician's Assistant: What troubleshooting have you tried?

Using help function and internet for instructtions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have outlook 2016

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/16/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,219
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. When did this issue first occur?
Do you have Windows 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

What's the make / model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 11 months ago
gmail outlook 2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

Thank you. In Outlook, can you please go to the View tab, then View Settings, then Columns... option, then add the From option there, then OK, OK and check.

Please reply at the box below to continue. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

Do you see those options? Do you see the View tab at the top in your Outlook?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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