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I have recently done a hard reset on my phone, and am not…

Customer Question
I have recently done...

I have recently done a hard reset on my phone, and am not able to get past the start up menu without entering my gmail account information. I since forgotten which account I used and could not remember my gmail or password. Tried to reset password, and have locked myself out for 24 hours. Please help me verify which account I initially set this phone up with. I only purchased it a few months ago.

Technician's Assistant: How long have you had this issue with your Gmail account?

For the last 24 hours. Do not remember which gmail account I used. Apparently I have four.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I do not access my gmail account. I only use yahoo, but had to set up a new gmail account when I purchased and set up this phone.

Technician's Assistant: What troubleshooting have you tried?

Setting up a new gmail account. Trying to reset password ***** old accounts.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

If there's any way I can verify which account I set this phone up with, change the password ***** access my phone again.

Submitted: 11 months ago.Category: Email
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Answered in 18 minutes by:
9/16/2017
Email technician: Michael Hannigan, Email Expert replied 11 months ago
Michael Hannigan
Michael Hannigan, Email Expert
Category: Email
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Field. MCSE, ICCP, Expert in Large Email Platforms
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Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

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Email technician: Michael Hannigan, Email Expert replied 11 months ago

This is supposed to be a security feature/theft deterrent, but it usually just ends up being a huge inconvenience.

Do you have access to your google accounts if you try to log into them through your computer browser? If not, it's OK... you can still gain access, but it takes a little longer.

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