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Following iPhone mail server connections per online

Customer Question
Following iPhone mail server...

Following iPhone mail server connections per online instructions for incoming and outgoing server to the letter, iPhone won't send or retrieve mail, We both have new iPhone 7s

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

Week or two. randomly we can't get and receive mail. seems like it might be location dependent as we travel

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, tried instructions severel times--have not yet tried deleting entire account and starting over. had no problems at all with prior iPhones (5 and 6)

Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
9/15/2017
Email technician: Kris Rodgers, IT Manager replied 1 year ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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