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My contacts aren't synchronizing to my Samsung phone, Gmail,

Customer Question
My contacts aren't synchronizing...

My contacts aren't synchronizing to my Samsung phone

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On a phone or tablet

Technician's Assistant: What troubleshooting have you tried?

Samsung told me to go to Best Buy Geek squad I thought they fixed it but when I got back to my office it's not working

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
9/15/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,568
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have your contacts in your gmail account at the gmail.com website?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Customer reply replied 9 months ago
the contacts are at gmail and there when I access by computer but not on my phone
Customer reply replied 9 months ago
Don't want to switch
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Can you go to Settings on your phone, then go to Accounts option, then do you see if your correct gmail email address is showing there?

Also, what's the make / model of your computer?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 9 months ago
What are you talking about 48.00 I didn't sign up for that cancel that charge asap
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

This is a one-time support per your request. If you'd like me to fix your phone's contacts issue, please let me know; we guarantee our service. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Can you go to Settings on your phone, then go to Accounts option, then do you see if your correct gmail email address is showing there?

Also, what's the make / model of your computer?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 9 months ago
It's not my computer it's my phone that isn't getting my contacts from gmail
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Yes, I know, but I can check / fix your gmail account settings through your computer, so that it will work / sync the contacts from your gmail to your phone. Thank you.

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Customer reply replied 9 months ago
why can't you tell me how to do it?
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Yes, I did ask you previously to check the first step. Did you see it? Here it is again:

Can you go to Settings on your phone, then go to Accounts option, then do you see if your correct gmail email address is showing there?

Also, how many email address(es) are showing there?

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Customer reply replied 9 months ago
The correct email is showing
Customer reply replied 9 months ago
2 are showing
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

This is a complicated issue as Samsung / Best Buy couldn't even fix, and typing back and forth will take time, so please be patient with me.

Is the other a gmail email address also, or yahoo, hotmail, aol, etc.?

What's the model of your Samsung phone?

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Customer reply replied 9 months ago
Edge 7
both are gmail
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Thank you. On your phone, please tap on Settings > Accounts > your correct G / google / gmail email address, then Sync option, etc., then does the option Contacts have a checkmark next to it?

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Customer reply replied 9 months ago
I don't see accounts under settings
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

After opening the Settings app icon, then scroll down, and check the Personal section / option, etc., there should be an option called Accounts there.

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Customer reply replied 9 months ago
Found it has only the email addresses does not have contacts with a check
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

In Settings > Accounts tap on your correct gmail email address (that has the contacts), then tap on option Account sync, or menu , sync options, etc., or what are the options do you see there? If you see the Contacts option (along with other options, such as Apps data, Calendar, Docs, Drive, Gmail, etc.), can you enable the Contacts option?

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Customer reply replied 9 months ago
It says sync email
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

There should be more options, such as Sync Gmail, Sync Contacts, Sync Docs, Sync Drive, Sync Calendar (the word Sync may not be showing in front of each items.) Do you see those items in a list?

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Customer reply replied 9 months ago
no under accounts it says email exchange google office
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

In Settings > Accounts (> Google if available), you said it shows two gmail email addresses. Is that correct? If so, tap on the gmail email address you want, and select the menu / sync option there.

- Please click on the website below for the illustration of the Sync list:

https://www.phonetransfer.org/wp-content/uploads/2016/02/sync-gmail-contacts-to-galaxy-s7-edge-5.jpg

- Do you see something similar on your phone when trying my steps?

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Customer reply replied 9 months ago
I clicked on each email and it said it synked
Customer reply replied 9 months ago
But it's still not working just checked it for some reason it's not synking
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

No, don't try to sync, but try to get the sync options. Can you tap on the word Sync? Or can you tap on menu (the 3-dot icon at the top, etc.), then tap on Sync option, etc.? Then do you see the list of Apps, Calendar, Contacts, Gmail, Docs, Drive, etc.?

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Customer reply replied 9 months ago
Under accounts?
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Under Settings Settings > Accounts (> Google if available) > your correct gmail email address.

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Customer reply replied 9 months ago
accounts comes up with both emails and that's all that's there
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

When Accounts up with both emails, you need to click on the correct gmail email address. Then tap on the word Sync to sync options, tap on menu (the 3-dot icon at the top, etc.), then tap on Sync option, etc.?

Then do you see the list of Apps, Calendar, Contacts, Gmail, Docs, Drive, etc.?

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Customer reply replied 9 months ago
see the list sync contacts is on
everything is on
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Great. Turn off Contacts option. Then wait about 10 seconds, then turn back on Contacts option. Then go back, then tap on sync option to let it sync.

Then open Contacts app on your phone, then do you see your contacts there now?

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Customer reply replied 9 months ago
ok I will try it
Customer reply replied 9 months ago
when I go back and click 3 dots it says cancel sync
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

select Cancel sync, then select Sync

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Customer reply replied 9 months ago
OK did it says syncing
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Great. Wait a bit, then Then open the Phone / Contacts app on your phone, then do you see your contacts there now?

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Customer reply replied 9 months ago
One synced quickly the other one is still syncing
Customer reply replied 9 months ago
Nope not working
Customer reply replied 9 months ago
Phone contacts are there but email keeps saying not found
Customer reply replied 9 months ago
I click
lick on a letter D and l comes up and no contacts
Customer reply replied 9 months ago
I can't deal with this anymore I have to leave, thanks for trying
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

In your Contacts app, go to menu / settings > Contacts to display, etc., then can you select the corect google / gmail address?

Please let me know. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Sorry, it's a complicated issue. Can we continue later or tomorrow or anytime you are available? Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further; we guarantee our service. Thank you,
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