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It rejects my password, one year ago, laptop only, they want…

Customer Question
It rejects my...

It rejects my password

Technician's Assistant: When did you last reset your username and password?

One year ago

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop only

Technician's Assistant: What troubleshooting have you tried?

They want t text a key number to my phone but it is a Verizon land mine phone no texting

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I was just locked out after hurricane Irma hit florida

Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
9/15/2017
Email technician: Isaac Franklin, Support Technician replied 1 year ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,120
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 1 year ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Email technician: Isaac Franklin, Support Technician replied 1 year ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Customer reply replied 1 year ago
window 10 access mail by clicking envelope on the homepage
Customer reply replied 1 year ago
use internet explorer
Email technician: Isaac Franklin, Support Technician replied 1 year ago

So you are clicking the mail on your actual internet explorer and not using the email client on your

computer, is that correct?

What website is rejecting your password/where do you log in?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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