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My Windows computer and cel phone have had my gmail address…

Customer Question
My Windows computer and...

My Windows computer and cel phone have had my gmail address for a couple of years and I received mail on both. Now an alert on the computer tells me the account doesn't exist. Yet it still works on my phone. Since the computer doesn't acknowlede it' I tried to put my "old gmail in as my "new"account. The alert told me the "new" account name is ***** ***** would just like to have my "old" account back and working.The gmail address is***@******.***. Thanks!

Technician's Assistant: How long have you had this issue with your Gmail account?

I Really haven't tried to pick up gmail on the computer. I usually use my phone.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That:s it

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/15/2017
Email technician: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll do my best to assist you today.

First, please open up the following link on your computer:

mail.google.com/mail/

Are you able to sign in to your Gmail account and access your emails from here?

Do keep me posted below. Thanks,

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Category: Email
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