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It has recently slowed down dramatically. I've used it for…

Customer Question
It has recently slowed...

It has recently slowed down dramatically. I've used it for years on my MacBook Pro (currently OSX El Caitan) without trouble. Now I get the spinning wheel whenever I try to open or write an email.

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

Macbook Pro, 2009 refurbished 2012, El Capitan (computer too old to get Sierra).

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser. Email also displays in the Apple mail program on Mac and iPad but I prefer to use Thunderbird.

Technician's Assistant: What troubleshooting have you tried?

Everything except default - e.g. deleting unwanted messages and stuff in trash.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thanks.

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/15/2017
Email technician: Richard, Email Systems Specialist replied 11 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

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